5 Priorities for the Cloud Center of Excellence

One of the terms we have been hearing used more often when talking to prospects and customers alike is Cloud Center of Excellence (CCoE). DevOps, CloudOps, Infrastructure and Finance teams are joining together to create a cloud center to improve cloud operations in the enterprise. These are also known as a Cloud Command Center, Cloud Operations Center, Cloud Knowledge Center, or perhaps Cloud Enablement Team.

Essentially, a CCoE brings together a cross-functional team to manage cloud strategy, governance, and best practices, and serve as cloud leaders for the entire organization.

Who Needs a Cloud Center of Excellence?

When we talk to prospects and customers that have adopted a CCoE, there seem to be a couple of common themes:

  1. Cloud-centric organizations where the DevOps, Security and Finance teams want to ensure that the organization’s diverse set of business units are using a common set of best practices, as no one wants the wild west for cloud management

For more, see this presentation from Zendesk and CloudHealth from AWS re:Invent 2018 to understand how a large, cloud-centric organization leverages the CCoE concept to improve governance and operational efficiency.

What Should the Cloud Center of Excellence Prioritize?

No matter why you have established a cloud center within your organization, there are a few important priorities in order to make your effort a success:

  1. Interdepartmental Communication — the CCoE serves as a bridge between departments that use, measure, or fund cloud operations. All of these departments and stakeholders need to be on the same page about goals, timelines, and budgets for cloud operations, which is the entire idea of establishing a CCoE.

Call it What You Want: A Dedicated Effort is Key

Maybe Cloud Center of Excellence is too cheesy a phrase for your taste. What matters is cross-departmental collaboration and standardizing a plan for cloud migration, growth, and management.

Is your organization using a Cloud Center of Excellence model? How’s it going? We’d love to hear in the comments below!

Originally published at www.parkmycloud.com on February 28, 2019.

CEO of ParkMyCloud

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